Terms of service

Welcome to Pet Noshe Home. These Terms of Service (“Terms”) govern your access to and use of our online store, including browsing merchandise, purchasing products, submitting information, communicating with us, and using services or features made available through Pet Noshe Home.

In these Terms, “Pet Noshe Home,” “we,” “us,” and “our” refer to the operator of this store. “You,” “your,” and “customer” refer to any visitor, shopper, or purchaser who uses our website or services.

By visiting Pet Noshe Home or placing an order, you agree to these Terms and the applicable policies made available through our store.

A. USING PET NOSHE HOME
1. Acceptance of These Terms

These Terms apply whenever you access, browse, shop, or purchase through Pet Noshe Home.

If you do not agree with these Terms, please discontinue use of our store and do not submit an order.

Additional terms may apply to particular products, promotions, or services where clearly disclosed.

2. Eligibility

By placing an order, you represent that you have legal capacity to enter into the applicable transaction or have appropriate authorization where required by law.

You must not knowingly use another person's identity, payment credentials, account information, or personal data without authorization.

3. Accurate Customer Information

You agree to provide materially accurate and complete information when using our store.

You are responsible for reviewing your contact, billing, shipping, and order information before checkout.

If you identify an error after submitting an order, contact Pet Noshe Home promptly.

4. Prohibited Use

You may not use Pet Noshe Home to:

Commit or facilitate fraud;
Submit intentionally false or misleading information;
Access systems or accounts without authorization;
Circumvent security protections;
Introduce malware, viruses, or harmful code;
Materially disrupt our website;
Violate intellectual property or privacy rights; or
Engage in conduct prohibited by applicable law.

We may reasonably restrict access where material misuse is identified.

B. PRODUCT INFORMATION
5. Our Merchandise

Pet Noshe Home may offer pet accessories, feeding-related products, pet comfort items, lifestyle merchandise, household products, organization items, and other related goods.

Our merchandise selection may change over time.

Products may be introduced, updated, restocked, replaced, or discontinued without guaranteeing permanent availability.

6. Product Descriptions

We make reasonable efforts to provide useful and accurate product information.

Depending on the merchandise, listings may include:

Photographs;
Dimensions;
Materials;
Colors;
Features;
Quantity;
Package contents;
Pet size guidance;
Intended use;
Care instructions; and
Assembly or setup information.

Customers should review all applicable product information before ordering.

7. Product Images

We aim to display merchandise as accurately as reasonably possible.

Actual products may appear somewhat different due to:

Lighting;
Photography;
Device settings;
Screen brightness;
Monitor calibration;
Material characteristics; or
Reasonable manufacturing variation.

We cannot guarantee that every digital display will reproduce an exact physical color, texture, or finish.

8. Measurements and Size Selection

Where sizing or dimensions are relevant, customers are responsible for determining whether a product is appropriate for their intended use.

For pet-related products, customers should consider the animal's size, weight, breed, body measurements, activity level, and intended use.

Measurements described as approximate may contain minor reasonable tolerances.

9. Materials and Finish Variations

Certain products may reasonably vary in texture, shade, pattern, grain, finish, or other characteristics.

Individual items therefore may not appear completely identical to product photographs or to one another.

Reasonable variations inherent in materials or manufacturing are not necessarily product defects.

C. PET PRODUCT USE AND SAFETY
10. Selecting Suitable Products

Pet owners are responsible for determining whether a product is appropriate for their particular animal.

Relevant considerations may include:

Species;
Breed;
Age;
Weight;
Body size;
Strength;
Chewing behavior;
Activity level;
Mobility;
Temperament; and
Intended environment.

A product that works well for one animal may not necessarily be suitable for another.

11. Responsible Use

Pet-related products should be used only for their reasonably intended purpose.

Customers should follow applicable instructions, warnings, size recommendations, and care guidance.

Products should not be intentionally altered in ways that could compromise their stability, function, or safety.

12. Pet Supervision

Where appropriate, pets should be supervised while using toys, accessories, feeding products, bedding, or other pet-related merchandise.

Customers should inspect products regularly for:

Tears;
Cracks;
Loose components;
Sharp edges;
Excessive wear;
Structural damage; or
Other conditions that may make continued use inappropriate.

Discontinue use if a product becomes damaged in a way that may present a safety concern.

13. Veterinary and Health Disclaimer

Product information provided by Pet Noshe Home is intended to describe merchandise and is not veterinary, medical, nutritional, or professional health advice.

If you are uncertain whether a product is appropriate because of a pet's medical condition, injury, allergy, dietary requirement, behavioral issue, or other health concern, consult an appropriately qualified veterinary professional.

14. Individual Pet Responses

Animals may respond differently to products, materials, textures, sounds, environments, or accessories.

Customers are responsible for observing their pets and discontinuing use where a product appears to cause distress, irritation, injury, or another adverse response.

Nothing in this section limits mandatory rights relating to defective or unsafe products.

D. AVAILABILITY, PRICES, AND PROMOTIONS
15. Availability

All products are offered subject to availability.

Adding merchandise to a shopping cart does not reserve inventory.

Pet Noshe Home may reasonably:

Limit quantities;
Modify product variations;
Discontinue products; or
Remove merchandise from sale.

If a product becomes unavailable after an order is submitted, we may cancel the affected item and refund any applicable amount properly collected.

16. Prices

Product prices may change from time to time.

Applicable taxes, discounts, shipping charges, and other transaction-related amounts will be displayed or calculated during checkout where appropriate.

Customers should review the complete order total before completing a purchase.

17. Store Information Errors

Despite reasonable efforts to maintain accurate website information, occasional errors may occur regarding:

Prices;
Inventory;
Product descriptions;
Measurements;
Images;
Promotions; or
Specifications.

We may correct material errors when discovered.

If an error materially affects an existing order, we may contact the customer or cancel the affected transaction where reasonably appropriate and permitted by applicable law.

Any amount properly due following cancellation will be refunded.

18. Promotions and Discounts

Pet Noshe Home may periodically offer promotional pricing, discount codes, sales, bundles, or other special offers.

Individual promotions may contain specific requirements concerning:

Eligible products;
Qualifying purchase amounts;
Promotion periods;
Redemption limits;
Customer eligibility; or
Combination with other offers.

The conditions presented with the applicable promotion will govern that offer.

E. ORDERS AND PAYMENT
19. Submitting an Order

Submitting an order constitutes an offer to purchase the selected merchandise under these Terms.

An automated order acknowledgment confirms receipt of your order information but does not necessarily constitute final acceptance.

Orders may remain subject to:

Inventory confirmation;
Payment authorization;
Customer-information review;
Quantity limitations; and
Reasonable security procedures.
20. Order Acceptance

Pet Noshe Home may reasonably accept, decline, limit, or cancel an order for legitimate operational, payment, inventory, security, or legal reasons.

These may include:

Product unavailability;
Failed payment authorization;
Material pricing or listing errors;
Incomplete or materially inaccurate customer information;
Reasonable indications of fraud;
Suspected unauthorized payment use;
Orders reasonably indicating unauthorized commercial resale; or
Transactions violating these Terms or applicable law.

If payment has already been collected for a canceled order, any amount properly due back will be refunded.

21. Customer Order Details

Before completing checkout, customers should verify:

Full name;
Email address;
Telephone number;
Billing information;
Shipping address;
Apartment, suite, or unit number where applicable;
Product selections;
Sizes or variations; and
Quantities.

Changes cannot be guaranteed after processing or fulfillment begins.

22. Payment Methods

Purchases must be completed using payment methods offered during checkout.

Independent payment providers may process transactions and maintain their own authorization procedures, security standards, privacy practices, and contractual terms.

An order may be delayed or canceled if payment authorization cannot be completed successfully.

23. Transaction Verification

We may conduct reasonable security reviews to help identify suspected fraudulent or unauthorized transactions.

Where appropriate, fulfillment may be temporarily delayed while an order is reviewed.

Additional verification may be requested.

Transactions that cannot reasonably be verified may be canceled.

24. Taxes

Applicable sales taxes or similar transaction-related charges may be calculated and collected where required.

The amount may depend on the merchandise purchased, delivery destination, and applicable requirements.

Customers remain responsible for obligations imposed directly upon them under applicable law.

F. SHIPPING AND DELIVERY
25. United States Shipping

Pet Noshe Home currently ships eligible online orders within the United States only.

Our Shipping Policy contains additional information regarding available shipping methods, applicable charges, qualifying purchase thresholds, processing, estimated transit periods, and other fulfillment conditions.

Customers should review the Shipping Policy before completing an order.

26. Shipping Address

Customers are responsible for providing a complete and deliverable shipping address.

Please verify the:

Recipient name;
Street address;
Apartment or unit information where applicable;
City;
State; and
ZIP code.

Incorrect or incomplete information may cause delays, failed delivery attempts, returned packages, or other fulfillment problems.

We cannot guarantee address changes after fulfillment begins.

27. Delivery Estimates

Processing and delivery periods are estimates unless a particular service is expressly stated as guaranteed.

Actual delivery may be affected by:

Carrier operations;
Holidays;
Severe weather;
Transportation disruptions;
High-volume periods;
Address-related issues; or
Other circumstances outside our reasonable control.
28. Inspection After Delivery

Customers should reasonably inspect merchandise after delivery.

If an order arrives damaged, defective, materially incomplete, or different from what was ordered, please contact Pet Noshe Home promptly according to the applicable store policy.

29. Supporting Information

When reviewing a reported delivery or product issue, we may reasonably request:

Order number;
Description of the problem;
Photographs of the merchandise;
Photographs of the shipping package; and
Other information reasonably relevant to the matter.

Where practical, retain the affected product and packaging while the issue is being reviewed.

G. RETURNS AND POST-PURCHASE MATTERS
30. Return and Refund Policy

Returns and refunds are governed by our Return and Refund Policy.

That policy provides information concerning applicable return periods, eligibility standards, product-condition requirements, exclusions, procedures, and refund processing.

Please review the policy before purchasing.

31. Hygiene Considerations

For hygiene and safety reasons, certain pet-related merchandise that has been used, contaminated, altered, or materially exposed to an animal may be subject to return limitations where stated in our Return and Refund Policy and permitted by applicable law.

This does not restrict mandatory rights concerning defective, unsafe, or nonconforming merchandise.

32. Damaged or Incorrect Merchandise

If merchandise arrives damaged, defective, incorrect, or materially incomplete, contact Pet Noshe Home according to the procedures provided in our Return and Refund Policy.

We may request reasonable documentation to evaluate the issue and determine an appropriate resolution.

33. Refund Timing

Approved refunds will be processed according to our Return and Refund Policy and applicable payment procedures.

After a refund has been issued, the customer's bank, card issuer, or payment provider may require additional time to post the amount.

34. Damage After Delivery

Damage caused after delivery through misuse, excessive chewing beyond intended use, accidents, improper assembly, unauthorized alteration, unsuitable cleaning, inappropriate storage, or failure to follow applicable instructions may not constitute an original product defect.

Mandatory consumer protections remain unaffected.

H. CUSTOMER CONTENT AND WEBSITE MATERIALS
35. Reviews and Feedback

Customers may have opportunities to submit reviews, comments, photographs, suggestions, or other feedback.

You represent that you have sufficient rights to provide any material you submit.

Submitted content must not knowingly be:

Unlawful;
Fraudulent;
Defamatory;
Threatening;
Abusive;
Malicious;
Infringing; or
Deliberately misleading.

We may moderate or remove material that reasonably violates these requirements.

36. Use of Customer Submissions

When you voluntarily submit content for publication through Pet Noshe Home, you grant us a non-exclusive permission to reproduce, display, format, and use that material in connection with operating and promoting our store, subject to applicable law.

You retain any ownership rights you otherwise hold in your original content.

37. Intellectual Property

Unless otherwise indicated, original Pet Noshe Home materials—including branding, written content, photographs, graphics, logos, designs, and website layouts—are owned by us or used with appropriate authorization.

Access to our website does not transfer ownership rights in these materials.

Protected content may not be reproduced, modified, distributed, republished, sold, or commercially exploited without appropriate authorization except where permitted by law.

I. PRIVACY AND THIRD-PARTY SERVICES
38. Privacy

Personal information provided through Pet Noshe Home is handled according to our Privacy Policy and applicable privacy requirements.

Our Privacy Policy provides additional information about how customer information may be collected, processed, used, stored, and disclosed.

39. Third-Party Providers

We may rely on independent providers for ecommerce technology, payment processing, shipping, hosting, communications, analytics, and other operational functions.

These providers may maintain their own contractual terms, security procedures, and privacy practices.

Your direct use of independently operated services may therefore also be subject to those providers' applicable terms.

40. External Links

Our website may contain links to independently operated third-party websites or resources.

Such links may be provided for convenience or informational purposes and do not necessarily constitute endorsement.

Pet Noshe Home is not responsible for independently operated websites, including their content, merchandise, services, availability, security, or privacy practices.

J. LEGAL CONDITIONS
41. Website Availability

We make reasonable efforts to maintain reliable access to Pet Noshe Home but cannot guarantee uninterrupted operation.

Maintenance, software updates, technical problems, network disruptions, hosting interruptions, security procedures, or circumstances outside our reasonable control may temporarily affect access.

42. Events Beyond Reasonable Control

To the extent permitted by applicable law, Pet Noshe Home will not be responsible for delays or failures caused by circumstances outside our reasonable control.

Examples may include:

Severe weather;
Natural disasters;
Carrier disruptions;
Transportation interruptions;
Government actions;
Labor disruptions;
Widespread network outages; or
Similar events.

Mandatory consumer protections remain unaffected.

43. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Pet Noshe Home website and related online services are provided on an “as available” basis.

We do not guarantee uninterrupted, error-free, or permanently available website operation.

Nothing in these Terms excludes statutory warranties, consumer protections, or other rights that cannot lawfully be excluded.

44. Limitation of Liability

To the maximum extent permitted by applicable law, Pet Noshe Home will not be liable for indirect, incidental, special, consequential, or similar losses arising solely from access to, use of, or inability to use our website or related online services.

Any limitation applies only where legally permitted.

Nothing in these Terms excludes liability that applicable law does not permit us to exclude.

45. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Pet Noshe Home harmless from reasonable claims, liabilities, losses, damages, and expenses resulting from your unlawful use of our services, material violation of these Terms, or infringement of another party's legal rights.

46. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be limited or severed only to the extent necessary.

The remaining provisions will continue in effect.

47. No Waiver

Failure by Pet Noshe Home to immediately enforce a provision does not constitute a permanent waiver of the right to enforce that provision later.

A waiver relating to one circumstance does not automatically apply to another.

48. Termination of Access

You may discontinue use of Pet Noshe Home at any time.

We may reasonably restrict, suspend, or terminate access where a user materially violates these Terms, engages in fraudulent or unlawful activity, threatens website security, or materially interferes with our services.

Provisions intended by their nature to survive termination will remain effective.

K. GOVERNING TERMS
49. Governing Law

These Terms will be interpreted in accordance with applicable laws of the United States and, where appropriate, the laws applicable in the State of California, without limiting mandatory consumer protections, rights, or remedies available under applicable federal, state, or other law.

50. Changes to These Terms

Pet Noshe Home may update these Terms periodically to reflect changes in our products, services, business practices, website functionality, store policies, or applicable legal requirements.

Updated Terms may be published through our website with a revised “Last Updated” date.

Continued use of our store after revised Terms become effective constitutes acceptance of those revisions to the extent permitted by applicable law.

51. Related Policies

These Terms should be read together with other policies made available through Pet Noshe Home, including our:

Where another store policy contains more specific conditions governing a particular matter, those specific provisions may apply to that matter to the extent permitted by applicable law.

52. Entire Agreement

These Terms, together with applicable store policies referenced herein, constitute the terms governing your use of Pet Noshe Home and purchases made through our online store.

If any provision conflicts with a mandatory requirement of applicable law, the mandatory legal requirement will control to the extent of the conflict.

L. CONTACT PET NOSHE HOME

For questions regarding these Terms of Service, an order, or another Pet Noshe Home store policy, please contact:

Pet Noshe Home
690 Larch Way
San Francisco, CA 94115
United States

Phone: 415-885-7955
Email: support@petnoshos.net