Shipping policy
Shipping Policy
At Pet Noshe Home, we aim to provide a simple and transparent delivery experience for every customer. This Shipping Policy explains our shipping coverage, available service levels, applicable fees, estimated transit times, and how we address common shipment-related situations.
Shipping Coverage
Pet Noshe Home currently ships only within the United States.
International shipping is not available at this time. Orders must include a complete and valid U.S. shipping address before they can be fulfilled.
Shipping Options & Rates
Customers may choose from the following delivery services:
Standard Shipping
Estimated transit time: 3–5 business days
Shipping fee: $8.00 for orders under $70.00
FREE Standard Shipping for orders totaling $70.00 or more
Once an eligible order reaches the $70.00 threshold, the Standard Shipping charge is waived.
Express Shipping
Estimated transit time: 1–2 business days
Shipping fee: $15.00
Express Shipping is an optional expedited service. The $15.00 charge applies regardless of the total value of the order.
Free shipping applies exclusively to Standard Shipping. If Express Shipping is selected for an order that qualifies for free Standard Shipping, the regular $15.00 Express fee will apply.
Order Processing
Orders are reviewed, prepared, and packaged before being transferred to the shipping carrier.
Please note that processing time is separate from carrier transit time. The estimated 1–2 business days for Express Shipping and 3–5 business days for Standard Shipping generally begin after the package has been dispatched.
Business days typically exclude Saturdays, Sundays, and U.S. federal holidays. Processing may occasionally require additional time during holidays, promotional events, high-volume periods, or unforeseen operational circumstances.
Delivery Expectations
The delivery periods listed in this policy are estimates and do not represent guaranteed arrival dates.
Once a shipment has entered the carrier network, its delivery schedule may be affected by weather conditions, transportation interruptions, carrier congestion, seasonal package volumes, regional service disruptions, or other circumstances outside the reasonable control of Pet Noshe Home.
Shipment Tracking
When tracking is available, shipment details will be provided after your package has been dispatched.
Carrier tracking systems may require some time to register the initial package scan. Tracking information may therefore remain unchanged for a short period after shipment confirmation.
Address Accuracy
Customers are responsible for providing accurate and complete shipping information when placing an order. Please verify the recipient's name, street address, apartment or unit number where applicable, city, state, and ZIP code before completing checkout.
If you discover an address error after submitting an order, contact Pet Noshe Home as soon as possible. We will make reasonable efforts to assist before dispatch, but changes cannot be guaranteed after fulfillment has progressed or the package has been accepted by the carrier.
Delayed or Missing Shipments
If your order does not arrive within the estimated delivery timeframe, please review the latest tracking information provided by the carrier.
If tracking shows an extended delay, possible loss in transit, or another unusual delivery issue, contact Pet Noshe Home with your order information. We will review the available shipment details and assist with determining the appropriate next steps.
Returned or Undeliverable Orders
A shipment may be returned if the carrier cannot complete delivery because of an incorrect or incomplete address, unsuccessful delivery attempts, or another delivery-related circumstance.
If your package is returned to Pet Noshe Home, please contact us to discuss the available resolution. Where permitted by applicable law, additional shipping charges may apply when reshipment is required because of inaccurate customer-provided delivery information.
Contact Pet Noshe Home
For questions regarding shipping rates, delivery estimates, tracking, or an existing shipment, please contact:
Pet Noshe Home
690 Larch Way
San Francisco, CA 94115
United States
Phone: 415-885-7955
Email: support@petnoshos.net